Request

Customer Service Employee for Machines in the Food Industry

Your tasks and responsibilities

  • Working as a contact for representatives: You will be the main contact for our international representatives in the field of after-sales. You will support them in all issues and matters concerning our machines and services. This will involve answering written and telephone inquiries and providing technical information. 
  • Coordination and communication: You will be responsible for effective coordination between our internal departments and representatives. This includes monitoring order processing, ensuring punctual delivery of (spare parts) orders and communicating relevant information to the representatives and customers.
  • Technical support: You will provide technical support for our representatives and customers by supporting them in matters concerning machine maintenance, repairs and operation. You will work in close cooperation with our team of technicians and design engineers to guarantee fast and effective solutions to problems. 
  • Training: You will help organize and run training sessions for our representatives and customers to ensure that they have the knowledge required to successfully use and service our machines. 

Your qualifications

  • Technical training completed or an equivalent qualification in a relevant area obtained
  • Experience in customer service or technical support, ideally in the field of mechanical engineering or the food industry
  • Outstanding communication skills and the ability to clearly pass on complex technical information
  • A strong service orientation and distinct understanding of the needs of representatives and customers
  • Good organizational skills and the ability to work on several complex tasks at the same time
  • Willingness to go on occasional trips within Germany and abroad
  • Good English skills
  • SAP skills are advantageous

Your benefits

  • Excellent future prospects in a family-run company
  • Exciting and varied tasks and activities in an international setting
  • Be part of a dynamic team with the opportunity to complete further specialist training
  • A secure, modern workplace with an appreciative working atmosphere
  • Attractive performance-related pay, extended social benefits, corporate health management,& company pension scheme, company events, etc.
  • Careful, systematic introduction to the various work processes 
  • Flexible working hours: flextime with the option of compensatory time off
  • A permanent employment contract 

If you have a technical affinity, like to communicate with customers, and have a passion for the food industry, we look forward to receiving your application.

Friendly, responsible and innovative. Does that sound like you?

We look forward to meeting you.

Please send your written application documents to Ms. Constanze Schwarz by post or via e-mail.

KRONEN GmbH
Römerstrasse 2a
77694 Kehl am Rhein, Germany

Your contact

Constanze Schwarz
Human Resources Officer
T +49 (0)7854 9646 - 191
www.kronen.eu

Venture down new paths with us

  • At KRONEN, our employees are a central focus. The fact that we have many employees with long years of service shows that we really take this approach seriously. At the same time, we are always on the lookout for motivated young talents.
  • We value and promote the development of our employees and work together to make constant progress. What’s more, we also offer excellent prospects for the future — another reason why we are so successful.

KRONEN as an employer